How to Sell a Car to CarMax (8 Steps)

Clean your car inside and out. Remove trash and personal property from the interior. Your car doesn't have to be perfect, but a well-kept car will score better when judged for necessary cosmetic refurbishment. Aftermarket modifications may negatively affect the sale so, if feasible, return the vehicle to stock condition. If you have a 'Smart Trip' toll-road transponder or any other similar device, be sure to remove it as well as the CD in the car stereo; these are commonly forgotten by sellers.
Collect all of your documentation about your ownership of the car. Have your driver license (proof of identification), your title (proof of ownership) or loan information, and the owner's guides that may have come with the car. You also should have at least one set of keys to the car, including remotes. If you owe money on the car and you are not financing a new purchase (or you cannot get financing to cover the negative equity), you will be required to pay off your loan balance before completing the sale.
If possible, plan to arrive early, shortly after your CarMax store opens. On busy days, the wait for a CarMax car buyer can become pretty long. The appraisal itself typically takes from 30-45 minutes, not including the time from when you arrive at the store until when the buyer can start the appraisal, or the time to complete any transactions. In general, plan on two hours for the complete process.
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